Refund Policy

Last updated: August 24, 2026

At Waxora.store, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

1. Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items not in their original condition or packaging
• Items returned more than 30 days after delivery
• Sale or clearance items

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

4. Exchanges

If you received a defective or damaged item, we will replace it at no extra charge. Please contact us within 7 days of receiving the item.

5. Shipping Costs for Returns

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. How to Initiate a Return

To initiate a return, please contact our support team at support@Waxora.store with your order number and reason for return. We will provide you with return instructions.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at support@Waxora.store.